Contact
We're here to help.
Have a question, issue, or feedback? Reach out and we'll get back to you.
Response time: We typically reply within 1–2 business days. For urgent order issues, open a dispute from your Orders page instead — disputes are reviewed faster.
General support
Account questions, payment issues, or anything that doesn't involve an active order.
support@zenlootexchange.comOrder disputes
If something went wrong with a purchase, open a dispute directly from your Orders page for the fastest response.
Go to my orders →Seller applications
Questions about your seller application status or the verification process.
support@zenlootexchange.comReport abuse
Scam attempts, fake listings, or platform abuse. Use the Report button on any user's profile, or email us.
support@zenlootexchange.comCommon questions
My order went wrong — what do I do?
Go to My Orders, find the order, and click "Open dispute." Do not confirm delivery if the account doesn't match the listing. See the dispute process for details.
How long does seller verification take?
Usually 1–2 business days after you submit your application. You'll receive a notification once it's reviewed.
I forgot my password.
Go to Forgot password and enter your email. We'll send you a reset link.
How do I withdraw my earnings?
Go to your Wallet and submit a withdrawal request. Requests are reviewed and processed within 1–3 business days.
Business information
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ZENLOOTX ONLINE SHOP
DTI Registration No. 8247950 · NationalDepartment of Trade and Industry of the Philippines
Valid June 5, 2026 – June 5, 2031