Escrow Policy — ZenLootX

The core rule: Money never goes directly from buyer to seller. Every peso, dollar, or currency unit passes through ZenLootX escrow first — and is only released when the buyer confirms the order is correct.

What is escrow?

Escrow is a neutral holding system. When you pay for a listing, ZenLootX holds that money in a secure account that neither the buyer nor the seller can access directly. The seller only gets paid after you — the buyer — confirm that the account or items were delivered as described.

This protects buyers from scams and gives sellers a legitimate, trustworthy way to get paid without the buyer being able to claim a refund after receiving the goods.

How escrow works step by step

Buyer submits payment — funds are held by ZenLootX, not sent to the seller.
Seller is notified and has a set window to deliver the account credentials or items.
Buyer logs in, verifies the account or items match the listing description.
Buyer clicks "Confirm delivery" — escrow releases the payment to the seller.
If there's a problem, the buyer opens a dispute instead of confirming. No payment is released during an open dispute.

When is payment released?

Payment is released to the seller only when one of the following happens:

The buyer clicks "Confirm delivery" and marks the order as complete.
A dispute is resolved in the seller's favor by the ZenLootX team.
The buyer's confirmation window expires without action (auto-release — specific window disclosed at checkout).

When is payment refunded?

The seller does not deliver within the required window.
A dispute is opened and resolved in the buyer's favor.
The listing is found to be materially misrepresented.
The order is cancelled before the seller begins delivery.

What escrow does not cover

Escrow protects the transaction — not decisions made after delivery is confirmed. Once you click "Confirm delivery," the order is complete and payment is released. Only confirm when you have fully verified the account or items.

If you confirm delivery before checking and later discover an issue, this falls outside escrow coverage. Always verify before confirming — or add ZenShield at checkout for protection that continues after the order completes.

ZenShield — protection after the order completes

The most common scam in account trading is the reclaim: the original owner hands the account over, waits, then recovers it through the game's support system. Standard escrow can't help — the order already completed.

ZenShield is optional reclaim protection you can add at checkout for 3% of the listing price:

Your guaranteed protection runs for 7 days after the order completes.
During that window, the seller's payout stays secured by ZenLootX — it cannot be withdrawn.
If the account is reclaimed, report it from your Orders page. Once verified, the full listing price is refunded to you from the secured funds — instantly, because the money is still held.
If the 7 days pass with no claim, the seller's funds unlock automatically.

          What if the account is reclaimed later? The 7-day window is your guaranteed, money-in-reserve period. Even after it passes, you can still report a reclaim for up to 30 days from completion — we investigate every case and pursue a refund from the seller. It's just not guaranteed the way the 7-day held window is, since the funds may already have been paid out. For that reason we strongly recommend ZenShield on higher-value accounts, and reporting a reclaim as soon as you notice it.
        