How your money is protected

What is escrow?

Escrow is a neutral holding system. When you pay for a listing, ZenLootX holds that money in a secure account that neither the buyer nor the seller can access directly. The seller only gets paid after you — the buyer — confirm that the account or items were delivered as described.

This protects buyers from scams and gives sellers a legitimate, trustworthy way to get paid without the buyer being able to claim a refund after receiving the goods.

How escrow works step by step

• Buyer submits payment — funds are held by ZenLootX, not sent to the seller.
• Seller is notified and has a set window to deliver the account credentials or items.
• Buyer logs in, verifies the account or items match the listing description.
• Buyer clicks "Confirm delivery" — escrow releases the payment to the seller.
• If there's a problem, the buyer opens a dispute instead of confirming. No payment is released during an open dispute.

When is payment released?

Payment is released to the seller only when one of the following happens:

• The buyer clicks "Confirm delivery" and marks the order as complete.
• A dispute is resolved in the seller's favor by the ZenLootX team.
• The buyer's confirmation window expires without action (auto-release — specific window disclosed at checkout).

When is payment refunded?

• The seller does not deliver within the required window.
• A dispute is opened and resolved in the buyer's favor.
• The listing is found to be materially misrepresented.
• The order is cancelled before the seller begins delivery.

What escrow does not cover

Escrow protects the transaction — not decisions made after delivery is confirmed. Once you click "Confirm delivery," the order is complete and payment is released. Only confirm when you have fully verified the account or items.

If you confirm delivery before checking and later discover an issue, this falls outside escrow coverage. Always verify before confirming.